Some News from Auckland Transport
Two releases from Auckland Transport, one on customer service and the other on public transport patronage:
From AT on the Customer Service Group:
‘Customers the focus’ at Auckland Transport
Tuesday, 25 February, 2014 – 16:53
The Board of Auckland Transport today established a Customer Focus Committee (CFC), which will drive continuous customer service and customer experience improvements throughout the business.
Mark Gilbert (pictured), who has a background in senior management that incorporated marketing and customer service roles, will Chair the committee.
He says it will provide oversight and advice on a range of initiatives from project planning and market research to implementation. A major priority is an increase in public transport patronage. “Our overarching vision is to put an excellent customer experience at the heart of everything we do” he says.
“We aim to provide outstanding customer service, every time and be a trusted and positive contributor to the lives of all Aucklanders.“That means a greater emphasis on customer needs and wants no matter what part of the organisation or its services they are engaging with.” The CFC is a full committee of the Board, with all AT Directors invited to attend. It will meet monthly, beginning in March.
—-ends—
And on the Public Transport Patronage (AT’s report is below the presser):
Jump in Auckland public transport patronage
Tuesday, 25 February, 2014 – 16:40
January saw a jump of three point three per cent in the number of people using public transport in Auckland. The number of trips on rail was up seven point six per cent in January compared to the same month last year.
Auckland Transport’s Group Manager, Public Transport, Mark Lambert says the increase for rail is pleasing considering the disruption to services in January because of on-going work to electrify the rail network.The Northern Express bus service saw a rise in patronage of seven per cent, while the number using all other bus services was up just under five per cent compared to January 2013. Auckland Transport has been running promotions to encourage more people on the North Shore to use the Northern Express. Ferry patronage was down in January. One of the reasons for the drop in the numbers using ferries was the poor weather over the holiday period.
On an average weekday some 236,000 trips are taken on public transport in the region and Aucklanders are now travelling on more than 200,000 AT HOP cards.
The Accompanying Report
Talking Southern Auckland 