Then again June looking not particular better either
The May Rail Performance figures for the Auckland network are currently out and do not make for happy reading.
Below are the latest figures from Auckland Transport:
Reasons for the disruptions in May include:
Monthly performance reporting for May:
The following major incidents impacted on service delivery during May:
- Track, Signals, Train Control and Traction Overhead (KiwiRail) – Major infrastructure faults affected services on four days in the month.
- Diesel Train faults (KiwiRail) – Major incidents impacted service delivery on six days during the month.
- Electric Train Operations – Electric train operations resulted in major delays on four days during May 2015.
- Operational (Transdev) – Major incidents impacted delivery on six days during the month.
- Other – Train operations were affected by two emergency services during the month. One of the incidents involved a person being struck by an out of service train while illegally crossing the tracks at Orakei station on the 27 May. While the person was able to walk away from the scene before emergency services arrived, the resultant investigation meant there was a short suspension of Eastern Line services. The second incident was a false fire alarm activation at Manukau Station on 25 May, this resulted in a temporary suspension of services and consequential delays and cancellations to Eastern and Southern Line services through the evening peak.
…….
Source: https://at.govt.nz/bus-train-ferry/train-services/rail-performance-results/
Unless the baseline has changed (and hopefully not downwards if so) the minimum figures that Auckland Transport and Transdev are meant to work together to achieve for the rail services are:
- 85% Punctuality on ALL Lines
- 98% Reliability on ALL Lines
Penalties are meant to apply if those figures are not met (i.e. figures are below the baseline).
While May does not look flash I am not particular looking forward to June’s figures. Not when week one had delays and cancellations en-mass on the Eastern Line all week. It carried over into week two also affecting the Southern Line, and this week we have had two evening peak services on the Eastern Line go to fudge while a broken rail near Britomart bunged everything else.
Maybe the Mayor should call for a full independent inquiry while the Transport Minister calls for a Commission of Inquiry over our rail network.
Such dismal figures for May (and at this rate June) are highly unacceptable to Auckland and do us no favours in reassuring us that the rail system is reliable to use. That is (and yes I have been caught by a failing Eastern Line twice this month already) people like me get back into their cars and sit on the Southern Motorway. It might take me 75 minutes but at least I get to the City compared to basically not at all with the rail system (or over an hour late to meetings and appointments).
Talking Southern Auckland 
To clarify, the monthly pass was paid by my new credit card, I wonder why the website didn’t ask me to pay for the money I owe to them when I was purchasing the monthly pass.
My card was not working this morning, turned out to be blocked, somehow the auto top up service gives you credit first then charge your card, due to my credit card expired, AT couldn’t charge me for the money I owe to them and they decided to block my card, even with a active monthly pass.
The service desk said once the card is blocked is blocked, WTF? I had to purchase a new card, WTF? Can’t I just top up now and pay for the difference? They can’t transfer the monthly pass to the new card immediately and need the finance department to sort shit out, WTF?
1. How about displaying the amount in negative, so I know I am owing money?
2. How about improving the process to allow unblocking a card?