Category: Hot Discussion

An issue causing hot discussion either here in the blog or in the wider community

AT COO Interviewed – On Auckland’s Transport

·

Chief Operating Officer Talks About Auckland’s Transport – Yet Still Misses the Basics?

 

On Friday; Auckland Transport posted up on its website an interview with their Number Three – Chief Operation Officer Greg Edmonds with TV9’s Asia Focus.

From Auckland Transport:

Transport in 2013: Greg Edmonds interview

Last reviewed: 11/01/2013 2:46 p.m.

​Watch this interview on AsiaFocus by TV9 with Greg Edmonds, Chief Operating Officer of Auckland Transport.

Mr Edmonds answers questions about integrated ticketing (HOP), its benefits and the rollout to buses that will begin in April.

He also speaks about measures Auckland Transport is taking to continue to grow public transport patronage. These include integrated ticketing, electrification of the rail network and electric trains and the redesign of bus networks to better integrate them with the rail network.

Watch the recording of the interview on TV9.co.nz. Length: 20:25

 

And so I watched the interview and took some notes on the following aspects (with some help of other keen eyes and ears):

Noted from Interview with AT-CCO Greg Edmonds

 

1.52min
“Looking for a population of 2-2.5 million people in 10yrs”

Where are the people coming? 2030 was when Auckland was due to hit the 2-million mark so is there something statisticians not telling us?

2.39min
“Current Dual HOP card system”

Why couldn’t AT get it right in the first place? It’s not that Auckland is the first place ever to use such a system. However I have covered this since my alternative to Snapper in February Last Year)

4.55min
“Rail patronage dropping since RWC – How to fix public transport patronage:

  1. Integrated train/bus/ferry timetables
  2. $600million electrification
  3. 10min a train will turn up (all day every day, 7 days a week)
  4. 15min a bus will turn up (all day every day, 7 days a week)
  5. City Rail Link post 2022 (or rather 2025)”

My Reply: From observations and experiences: trains/buses running around just about/or empty all the time outside peak hrs. However will another million people in the city in 10yrs and an aging population use their free travel passes their might be a bit more usage. But doubling usage by another 70 million in 10 years is somewhat overly optimistic given the current situation. I have also touched on AT not getting the basics rights with Customer Service in the FIRST STEP IN IMPROVING AUCKLAND’S PUBLIC TRANSPORT post which basically states all the investment in infrastructure means squat if the customer service experience is least to be currently desired. More on this again later)

7.21min
“Greg Edmonds stating passenger numbers not dropping”

Someone asked me: “I wish someone would confirm whether they dropping or rising and all officials/bureaucrats stick to the same story line.” The answer to that lies in the patronage stats from Auckland Transport which is currently stating there is overall growth in public transport patronage, but declines in Northern Busway patronage and a rather disturbing 14-15% drop in rail patronage which shows no sign of currently slowing down.

8.00min
“Greg Edmonds not concerned about overall public transport use trends.”

Someone said this to me (so not my own words): “Naturally he’s not… he’s selling the fear factor of 2-2.5 million people being in Auckland and the place turning into chaos.” In saying that, however I might go an explore Edmonds comment around that remark. His role clearly dictates that he must be concerned around overall public transport trends for if they either:  fall through the floor in patronage, or the Customer Service situation does not improve – then his head might be on Councillor Mike Lee’s PLATE!)

9.25min
“Real time information system not accurate…”

I cannot comment on the Passenger Real Time Information Display System (RAPID) currently due to previous employment however a reader did ask this: (Question) “Why couldn’t AT implement a system that would work right in the first place? It’s not as though Auckland has the first system in the world. How much did this mistake cost ratepayers and who has been held accountable for it?”

10.51min
“We have patronage “Targets” – by 2020 achieve 140 million based on investments being made”

Observation: It means an extra 70 million rides in seven years, that’s an increase of 10 million per year which with the current problems AT are facing with public transport – it could be a case of “barrow” and “uphill”.  The slide in rail patronage which is becoming entrenched and systemic needs to be reversed. The question is: “how is Auckland Transport going to honestly reverse that slide?”

A remark from a reader: “Looking forward to reading what the honest and true figures are this time next year while hoping all AT staff are made to ride the buses for a year to see first-hand what really goes on in our public transport network”

 

15.18min
(This was noted by me and from feedback by readers as well): “No plans for the North Shore Rail Line despite apparently according to Greg Edmonds: NZTA starting the second harbour crossing around the 2015-2016 mark. Now last I looked NZTA were in the building of that tunnel crossing, going to include I believe a heavy rail line that can be joined to the City Rail Link on the CBD side while extending along the Northern Busway – replacing it.”

To me this is a rather flippant attitude of Greg Edmonds in regards to the North Shore Line and could be very well contradicting both the Mayor’s and NZTA’s plans for the eventual North Shore Line. Auckland Transport should be very well making plans for the Busway to be replaced by the North Shore Line (Heavy Rail) as was “planned” when the busway was built. Heavy Rail (The North Shore Line) can carry upwards of 900% more passengers at full capacity than the busway ever could at full capacity, while allowing a seamless train trip from the North Shore to either: the CBD, New Lynn, Sylvia Park, Newmarket, Manukau, Onehunga, THE AIRPORT, Papakura, Botany, or even Pukekohe. The North Shore Line would connect a relatively isolated part of Auckland back to the main isthmus and allow for growth on the Shore that would be better catered for.
I shall let readers making their own call on the Greg Edmonds interview but those were my thoughts (as well as some others who gave feedback).

 

For the benefit of Auckland Transport’s Chief Operating Officer – Greg Edmonds, I shall re-stick the Customer Service post here below for him to go and read – as I don’t quite think he has quite joined the dots to our dismal public transport performance (including that of the CCO as well):

FIRST STEP IN IMPROVING AUCKLAND’S PUBLIC TRANSPORT

 

Posted by BR:AKL_Admin01 on January 10, 2013 · 

 

Treat Humans as Humans

 

Not as numbers, not as dollar signs, not as a total pain in the ass that should be treated begrudgingly.

 

While I have been running commentary on things like Rail Efficiency Programs and operational models post City Rail Link to boost patronage via infrastructure and operations, another blogger raised a very fine point on something that is very well hammering our public transport patronage statistics – our customer service.

 

Before I highlight the said post from the other blogger, a quick reminder: Auckland Transport asked for submissions to its Regional Public Transport Program (RPTP) of which the hearings are next month (and that I am attending). One of the main focuses Auckland Transport was looking for in submissions to the RPTP was the “Customer Service Portal” – in other words the quality and level of customer service in our public transport system from front line staff right through to AT bureaucrats in Henderson.

This post is by virtue of an extension to my submission on the RPTP as well as replicating a point made at another blog.

 

So lets take a look at Customer Service on Auckland’s Public Transport System

This is from Auckland Transport Blog:

 

By Guest Post, on January 7th, 2013

This is a guest post by John P

The Ministry of Transport, bless ‘em, actually have a lot of interesting information on their website if you know where to look. One of the things they do is carry out a Household Travel Survey, which surveys 4,600 households in various parts of New Zealand each year. There’s plenty to look at, and you can check out various results at their transport survey, but for today I’ll look at a summary they put together on public transport use – taken from here.

The thing that stands out to me is a table showing the percentage of people who use public transport in NZ’s major cities. From this, 53% of Aucklanders surveyed hadn’t used PT at all in the last year. This put us on par with Christchurch and Dunedin, both of which are significantly smaller, neither of which have rail, and neither of which are particularly PT-oriented cities. We’re well behind Wellington, where only 27% of people hadn’t hopped on a train or bus at least once. Remember that (greater) Wellington is around the same size as Christchurch, and both cities are less than a third the size of Auckland.

Wow, that’s not a good start. How about people who haven’t used PT in the last month, but have in the last year? 17% of Aucklanders fell into this camp, in line with the other cities except for Wellington.

So, by this point, we can see that only 30% of Aucklanders had used public transport in the month before they were surveyed. We were in between Dunedin (26%) and Christchurch (34%), and well
behind Wellington where 46% of the people had used it at least once.

The last few lines of the table below are asking people how many days in the last month they had used public transport. I won’t dwell on it except to point out that half the Aucklanders who used PT in the last month hadn’t used it very often. Only 14% used it on 5 days or more, ahead of Dunedin (11%) but behind Christchurch (16%) and Wellington (27%).

…

Wellington is leaps and bounds ahead of Auckland, but I think we all knew that. I think these results are a pretty telling scorecard, and, to put it mildly, Auckland doesn’t look too flash. The majority of Aucklanders never use public transport at all, and most of those who do don’t use it very often. Two basic questions come out of this:

  1. Why don’t Aucklanders use PT very often?
  2. How do we improve PT usage in Auckland?

Questions that are answered in a number of different posts in this blog! A redesign of the network, and rail electrification, should help boost patronage over the next few years. But the thing is, we should really be aiming to get to where Wellington is now in the short to medium term. Anything less is short-changing ourselves in my opinion.

 

You can read the full article over at the Transport Blog site.

However the two questions in red are the points being raised and I answered over there. My answer was:

John (P) while a great post I think (from experience) the obvious is missing to give our flagging P/T patronage especially our rail patronage good kick until the infrastructure comes on cue over the next 10-30 years.

I take note here:

  1. Why don’t Aucklanders use PT very often?
  2. How do we improve PT usage in Auckland?

Questions that are answered in a number of different posts in this blog! A redesign of the network, and rail electrification, should help boost patronage over the next few years. But the thing is, we should really be aiming to get to where Wellington is now in the short to medium term. Anything less is short-changing ourselves in my opinion.”

Those are the two questions we are all seeking to actually answer and the reason why (to my personal disagreement as well as Councillor Mike Lee not being amused either) AT are about to embark on spending our money on “professional experts” ( http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10855436 ) in finding “fixes” to our rail slump,

 

However again Councillor Mike Lee has hit the nail on the head right here with this comment from another article: http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10857062

“Mayor Len Brown says the arrival of the trains will be “a huge step on the path towards the kind of integrated transport system an international city like Auckland needs”.

He believes the electric units – which will have greater acceleration and braking power than the existing diesel fleet – will make rail patronage “rocket” and create even more pressure for a 3.5km underground rail extension from Britomart to Mt Eden.

But council transport chairman and veteran electrification campaigner Mike Lee believes the new trains will not be enough to boost flagging patronage unless they are supported by general service improvements, notably far better punctuality and extended weekend timetables, without prohibitive fare rises.

“I would not bank on electric trains in themselves fixing chronic underlying human management problems,” he said.”

 

Basically cutting it short why don’t Aucklanders use P/T much and how do we improve our P/T usage in Auckland? Well the infrastructure part of the answer is being dealt with so to me it is rather irrelevant in this point in time. The actual answer came from Dr Lester Levy – Chair of AT:

Dr Levy said he agreed there was a need for “critical measures” to be adopted and Auckland Transport needed to be far more customer-led in creating a demand for its services.

And there is the answer right there and there – he said it himself: ” Auckland Transport needed to be far more customer-led in creating a demand for its services”

THAT TO ME IS (and excuse the caps) PRIORITY NUMBER ONE above else at the moment.

2013 is going to be long and interesting year getting the patronage back round again. However (and in my opinion (what ever that is worth these days)) we (by we I mean AT, Council, the p/t user, you guys here at the blog, myself, and others who give a damn about our city) can do this – slowly but surely. :D

 

Now I am going to extend the “situation” from another Transport Blog commenter emphasising the point:

George D

But council transport chairman and veteran electrification campaigner Mike Lee believes the new trains will not be enough to boost flagging patronage unless they are supported by general service improvements, notably far better punctuality and extended weekend timetables, without prohibitive fare rises.

He’s right. It doesn’t matter how fast and shiny the trains are if they’re still late and unreliable, and riding them costs more than ever. Every time fares rise, demand decreases – we’ve actually reached the point now where we’ve passed an equilibrium and ridership is decreasing towards a new equilibrium with those who are prepared to pay for a particular level of service.

 

Now since then a few more comments from Transport Blog have come up however I can’t specifically address those issues at the moment.

But as for my point and George D’s point, the writing for Auckland Transport is literally on the (virtual) wall. Improve customer service FIRST (and restore affordability to fares while at it) or all this multi-billion investment in our public transport system is going to be an utter waste if Auckland Transport can not get the basic human to human interaction right. People (both front line staff and passengers) just want to be treated like humans and be able to at least have a pleasant experience on our public transport network – even in times of disruptions. It can be done, it has been done and it is straight forward if the culture (and tools) are there.

 

There will be more said on this matter next month when I front up in front of members of the Auckland Transport Board next month for my RPTP hearing. However 5-minutes doesn’t quite seem long enough to hammer on about the “Customer Service Portal” at this current rate of dissatisfaction out there.

 

As I said: “There will be more said on this matter next month when I front up in front of members of the Auckland Transport Board next month for my RPTP hearing. However 5-minutes doesn’t quite seem long enough to hammer on about the “Customer Service Portal” at this current rate of dissatisfaction out there.”

 

Long way to go folks, long way to go.

 

A Letter from A Councillor

·

Councillor George Wood Writes to Manukau Courier

 

While checking my Facebook feed in the morning (as you do) I noticed a comment from former Manurewa Local Board Chair:

 

That got me looking and I discovered this:

 

Basically Councillor George Wood spelling it out as it is with public transport issues down here in South Auckland – especially with buses (an area admittedly I am not paying much issue to but should very well be).

I agree with the entire letter from the Councillor to the point I will be throwing more resources or rather effort here at BR:AKL on our bus issues and getting them sorted.

 

However Newman was “fuming” because the Southern Initiative got mentioned and the bad onus around that. Yes the Southern Initiative has had its rather ugly moments in either rough-shodding over the Local Boards or budget re-routing away from Local Boards to Southern Initiative projects that are overseen by the main governing body.

The focus from the letter should be on our transport here in South Auckland, not dragging the Southern Initiative into this as that is another debate along with the Sale and Supply of Alcohol Act.

Also I have seen no oppositional Councillor nor mayoral candidate state they would overthrow the Southern Initiative after the 2013 elections and put in place an alternative. I believe it is the case of we are lugged with it – let’s try and make this work best we can – as rough-shodding by Council Officers, CCOs, and the Governing Body happens right across the spectrum – not just the Southern Initiative.

My comment to Newman makes somewhat that point:

Ben Ross

Burnt from the Budget (which burnt the entire city any how) I still see.

That aside – well something must being going on as 2012 was a mixed year for success and failures in dealing with the Governing Body from personal experience (that is the Governing Body not the CCOs).

Failures: The Auckland Plan in part but more so the Long Term Plan. The new Rubbish Policy.

Successes: Irony would have it this has been down the transport division:- Manukau South Link, Pukekohe Electrification Extension, cant comment with the RPTP yet as the hearing is still coming up, slow progress with the bus situation down south – but least its moving.

Next Challenge: Again transport, however Alcohol Policies with the new Act in position

So “bringing them to the Governing Body” has had its moments of success and failures -( for a scrappy little ratepayer  ) – but that is to be expected. 2013 is going to bring?…

 

A case of win-some, you lose-some. But you continue to battle on in pushing or lobbying for what you want to see to make Auckland a better place – the purpose behind this blog from day one.

 

BEN ROSS : AUCKLAND

Shining The Light – To a Better Papakura (OUR home)
AND
To a Better Auckland – (OUR City)

Auckland 2013: YOUR CITY – YOUR CALL

 

 

 

First Step in Improving Auckland’s Public Transport

·

Treat Humans as Humans

 

Not as numbers, not as dollar signs, not as a total pain in the ass that should be treated begrudgingly.

 

While I have been running commentary on things like Rail Efficiency Programs and operational models post City Rail Link to boost patronage via infrastructure and operations, another blogger raised a very fine point on something that is very well hammering our public transport patronage statistics – our customer service.

 

Before I highlight the said post from the other blogger, a quick reminder: Auckland Transport asked for submissions to its Regional Public Transport Program (RPTP) of which the hearings are next month (and that I am attending). One of the main focuses Auckland Transport was looking for in submissions to the RPTP was the “Customer Service Portal” – in other words the quality and level of customer service in our public transport system from front line staff right through to AT bureaucrats in Henderson.

This post is by virtue of an extension to my submission on the RPTP as well as replicating a point made at another blog.

 

So lets take a look at Customer Service on Auckland’s Public Transport System

This is from Auckland Transport Blog:

 

By Guest Post, on January 7th, 2013

This is a guest post by John P

The Ministry of Transport, bless ‘em, actually have a lot of interesting information on their website if you know where to look. One of the things they do is carry out a Household Travel Survey, which surveys 4,600 households in various parts of New Zealand each year. There’s plenty to look at, and you can check out various results at their transport survey, but for today I’ll look at a summary they put together on public transport use – taken from here.

The thing that stands out to me is a table showing the percentage of people who use public transport in NZ’s major cities. From this, 53% of Aucklanders surveyed hadn’t used PT at all in the last year. This put us on par with Christchurch and Dunedin, both of which are significantly smaller, neither of which have rail, and neither of which are particularly PT-oriented cities. We’re well behind Wellington, where only 27% of people hadn’t hopped on a train or bus at least once. Remember that (greater) Wellington is around the same size as Christchurch, and both cities are less than a third the size of Auckland.

Wow, that’s not a good start. How about people who haven’t used PT in the last month, but have in the last year? 17% of Aucklanders fell into this camp, in line with the other cities except for Wellington.

So, by this point, we can see that only 30% of Aucklanders had used public transport in the month before they were surveyed. We were in between Dunedin (26%) and Christchurch (34%), and well
behind Wellington where 46% of the people had used it at least once.

The last few lines of the table below are asking people how many days in the last month they had used public transport. I won’t dwell on it except to point out that half the Aucklanders who used PT in the last month hadn’t used it very often. Only 14% used it on 5 days or more, ahead of Dunedin (11%) but behind Christchurch (16%) and Wellington (27%).

…

Wellington is leaps and bounds ahead of Auckland, but I think we all knew that. I think these results are a pretty telling scorecard, and, to put it mildly, Auckland doesn’t look too flash. The majority of Aucklanders never use public transport at all, and most of those who do don’t use it very often. Two basic questions come out of this:

  1. Why don’t Aucklanders use PT very often?
  2. How do we improve PT usage in Auckland?

Questions that are answered in a number of different posts in this blog! A redesign of the network, and rail electrification, should help boost patronage over the next few years. But the thing is, we should really be aiming to get to where Wellington is now in the short to medium term. Anything less is short-changing ourselves in my opinion.

 

You can read the full article over at the Transport Blog site.

However the two questions in red are the points being raised and I answered over there. My answer was:

John (P) while a great post I think (from experience) the obvious is missing to give our flagging P/T patronage especially our rail patronage good kick until the infrastructure comes on cue over the next 10-30 years.

I take note here:

  1. Why don’t Aucklanders use PT very often?
  2. How do we improve PT usage in Auckland?

Questions that are answered in a number of different posts in this blog! A redesign of the network, and rail electrification, should help boost patronage over the next few years. But the thing is, we should really be aiming to get to where Wellington is now in the short to medium term. Anything less is short-changing ourselves in my opinion.”

Those are the two questions we are all seeking to actually answer and the reason why (to my personal disagreement as well as Councillor Mike Lee not being amused either) AT are about to embark on spending our money on “professional experts” ( http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10855436 ) in finding “fixes” to our rail slump,

 

However again Councillor Mike Lee has hit the nail on the head right here with this comment from another article: http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10857062

“Mayor Len Brown says the arrival of the trains will be “a huge step on the path towards the kind of integrated transport system an international city like Auckland needs”.

He believes the electric units – which will have greater acceleration and braking power than the existing diesel fleet – will make rail patronage “rocket” and create even more pressure for a 3.5km underground rail extension from Britomart to Mt Eden.

But council transport chairman and veteran electrification campaigner Mike Lee believes the new trains will not be enough to boost flagging patronage unless they are supported by general service improvements, notably far better punctuality and extended weekend timetables, without prohibitive fare rises.

“I would not bank on electric trains in themselves fixing chronic underlying human management problems,” he said.”

 

Basically cutting it short why don’t Aucklanders use P/T much and how do we improve our P/T usage in Auckland? Well the infrastructure part of the answer is being dealt with so to me it is rather irrelevant in this point in time. The actual answer came from Dr Lester Levy – Chair of AT:

Dr Levy said he agreed there was a need for “critical measures” to be adopted and Auckland Transport needed to be far more customer-led in creating a demand for its services.

And there is the answer right there and there – he said it himself: ” Auckland Transport needed to be far more customer-led in creating a demand for its services”

THAT TO ME IS (and excuse the caps) PRIORITY NUMBER ONE above else at the moment.

2013 is going to be long and interesting year getting the patronage back round again. However (and in my opinion (what ever that is worth these days)) we (by we I mean AT, Council, the p/t user, you guys here at the blog, myself, and others who give a damn about our city) can do this – slowly but surely. :D

 

Now I am going to extend the “situation” from another Transport Blog commenter emphasising the point:

George D

But council transport chairman and veteran electrification campaigner Mike Lee believes the new trains will not be enough to boost flagging patronage unless they are supported by general service improvements, notably far better punctuality and extended weekend timetables, without prohibitive fare rises.

He’s right. It doesn’t matter how fast and shiny the trains are if they’re still late and unreliable, and riding them costs more than ever. Every time fares rise, demand decreases – we’ve actually reached the point now where we’ve passed an equilibrium and ridership is decreasing towards a new equilibrium with those who are prepared to pay for a particular level of service.

 

Now since then a few more comments from Transport Blog have come up however I can’t specifically address those issues at the moment.

But as for my point and George D’s point, the writing for Auckland Transport is literally on the (virtual) wall. Improve customer service FIRST (and restore affordability to fares while at it) or all this multi-billion investment in our public transport system is going to be an utter waste if Auckland Transport can not get the basic human to human interaction right. People (both front line staff and passengers) just want to be treated like humans and be able to at least have a pleasant experience on our public transport network – even in times of disruptions. It can be done, it has been done and it is straight forward if the culture (and tools) are there.

 

There will be more said on this matter next month when I front up in front of members of the Auckland Transport Board next month for my RPTP hearing. However 5-minutes doesn’t quite seem long enough to hammer on about the “Customer Service Portal” at this current rate of dissatisfaction out there.

 

 

THE RAIL EFFICIENCY PROGRAM #3

· 1 Comment ·

How to get Better Resilience out of the Rail Network

 

A Rail Efficiency Program Series

 

THE ALL-ENCOMPASSING RAIL EFFICIENCY PROGRAM – PART ONE

 

New or rebuilt cross overs at major stations

 

So how can we get better resilience out of the Auckland (Metro) Rail Network? For starters we give our passenger trains extra flexibility in being more able to “run-around” a problem section on the rail network. Those who travel on Auckland’s rail network (whether frequently or infrequently) would have somewhere along the line being stuck on a train due to another one breaking down somewhere or just plain getting in the road usually to being late. Unlike buses however who have somewhat more flexibility to go or run-around the a road situation (breakdown or accident), trains are confined to the double piece of parallel steel they run on (as well as rail operating procedures dictating setting a train backwards or other non-normal movement) and can not per-se run-around a broken down train that easy.

Why? Because our rail network does not have enough of what is called “cross-overs” spread throughout the network to enable trains to run-around a section of track that has an issue on it in a relatively easy manner. A cross-over being a set of “points” that allow a train to change from one set of parallel running tracks to another (and possibly back again) while still going in the same direction. The current North Island Main Trunk Line, North Auckland Line, and the Manukau Line all have “double track/mains” and crossovers spread across them rather sparsely. Currently the main cross-overs are at the following places (starting from the south ): Papakura, Wiri-Puhinui, Otahuhu, Westfield, Tamaki, Auckland-Britomart-Parnell-Newmarket section, Penrose-Southdown, Onehunga (actually a single line with a passing loop), Grafton, Morningside, Avondale, New Lynn, Henderson and Swanson. Now in saying that, not all cross-overs are “dual” cross-overs which means one’s crossing over options are limited – especially if long distances are in effect or the fact the cross-overs are not even commissioned (New Lynn) yet. The diagram below might shed some light on things a bit better:

 

Cross Over Diagram

Cross Over Diagram

Click to enlarge (1745 x 1016 resolution)

 

As I said earlier, not all our cross-overs currently are dual cross-overs which basically means the Auckland Rail Network is compounded by long distances before a train can “cross-over” and “run-around” something like a disable train (passenger or freight – it doesn’t matter as both are a pain). Now from experience, those long distances between cross-overs and even longer distances between dual-crossovers (No# 8-13) mean when a train is disabled on the main line here come long delays and cancellations owing to the lack of resilience in our rail network for trains to run around the disabled train.

With frequencies looking to step up to 6-trains per hour (so once every ten minutes) and the signalling system able to go right up to 12-trains per hour (every five minutes) both pre and post-City Rail Link, if the current existing infrastructure stays as is (including the limited third main being built which is for freight trains anyhow) then the problems on the rail network are going to really compound if something happens like a disabled train blocking a section of track. And if my Post-CRL Operational Proposal was ever decided to be used by Auckland Transport which had train frequencies stepping up to 18-trains per hour (every 3:20 minutes) in some sections without the extra resilience built-in – well you can think of delays and cancellations if a disabled train blocked a section of track.

So what first in investing in our current existing rail infrastructure to get extra resilience out of it pre-City Rail Link. Well that would be: New or rebuilt cross overs at major stations (basically all stations that act as Fare Boundary stations on the rail network)

 

So that basically means building new or rebuilding existing and subsequently using dual cross-overs (#10 and #11 for the purpose of this exercise) at all fare-boundary stations. The rail map below shows where the first run of dual cross overs will be:

auckland_rail_network_map fare boundary cross overs

Click for full resolution.

 

As you can see there is a bit of work to do in part one (crossovers at major stations) in either building or rebuilding cross-overs to #8-#13 specification to allow more resilience in the train network for when something goes wrong. You can also see (and if comparing to Google Maps) that the distances between the Cross-Overs once even built is still some distance in some parts of the network. Manurewa to Papakura is 9-minutes both ways and it is about the same if not slightly longer for New Lynn to Henderson, while Glen Innes to Westfield is 11-minutes regardless of the Tamaki Loop between Panmure and Glen Innes. However getting these cross-overs in at the major stations plus any rebuilds (Blue X’s) will offer much more resilience than currently available.

 

Cost

Now to build a new set or rebuild an existing set of cross-overs for Part One of the All-Encompassing Rail Efficiency Program (AE-REP), re-wire the overhead wires, and change the signalling (which includes changing what train drivers call a Signal and Interlocking Diagram that they have with them (now if I got that diagram’s name wrong let me know sooner rather than later and I shall correct it)) would most likely require a budget of $2-3m per crossover package (now I will go ask someone in the know to get a definitive figure and post back here ASAP). So at $3m times (not including Swanson, Britomart, the Tamaki Loop, Grafton or Papakura) 19 equals a conservative cost of around $57 million which for rail is a significant investment (but chump change for a road or motorway).

 

Justification for $57m?

The extra resilience allowing better reliability and punctuality of existing and future services when we eventually step up to 6-TPH (10 minute frequencies) – especially when a train disablement (passenger or freight) happens out on the Auckland rail network.

 

What Next?

For starters asking someone in the know on the cost of building crossovers as mentioned in this so I can run some numbers. Once the number have been ran a few times then I will draw up a “rolling” proposal (so a proposal that will have various versions as the AE-REP is worked on and written) and begin the advocacy process to the Auckland Council Transport Committee and by virtue of extension – Auckland Transport and Kiwi Rail.

However despite the advocacy nothing is a given until the cheque is physically signed (even then that is a certainty with Kiwi Rail and Newmarket junction being an example) – but advocate we must if we wish to continue to push for a Better Auckland Transport (System).

Electrics Nearly There

·

Light at End of Tunnel for Auckland Rail?

 

The Herald ran an article this morning on the Auckland Rail Electrification Project coming into its final stretches:

From the NZH:

$1.1b electric rail upgrade on track

By Mathew Dearnaley

5:30 AM Thursday Jan 3, 2013

Last big summer shut-down puts finishing touches to network, and new trains are on target for April next year.

Auckland’s $1.14 billion rail electrification project is chugging into the home straight, ready for the arrival in September of the first of 57 zippier and quieter trains.

KiwiRail is using its last big summer shutdown of the region’s rail network to rearrange tracks at Britomart and two other locations before spinning the final segments of an electrical web which by August will cover about 85km of lines from central Auckland to Papakura in the south and Swanson in the northwest.

It is enlarging the “throat” between Britomart’s approach tunnel and the underground station’s five platforms for extra train crossover points to be installed in a four-week shutdown of the eastern and Newmarket lines, and has been laying new bypass tracks at Otahuhu and Papakura during a two-week region-wide closure to minimise conflicts between freight and increased passenger services on an electrified network.

The state-owned company has also been taking advantage of the shutdown since Christmas, during which buses have replaced trains, to string electric lines on masts already erected between Papakura and Otahuhu on the southern line.

You can read the rest of the article over at the Herald site.

 

However while the EMU’s are nearly here it is these two particular comments I want to focus on that caught my attention:

From the same article:

Mayor Len Brown says the arrival of the trains will be “a huge step on the path towards the kind of integrated transport system an international city like Auckland needs”.

He believes the electric units – which will have greater acceleration and braking power than the existing diesel fleet – will make rail patronage “rocket” and create even more pressure for a 3.5km underground rail extension from Britomart to Mt Eden.

 

Followed by this from Councillor Mike Lee:

But council transport chairman and veteran electrification campaigner Mike Lee believes the new trains will not be enough to boost flagging patronage unless they are supported by general service improvements, notably far better punctuality and extended weekend timetables, without prohibitive fare rises.

“I would not bank on electric trains in themselves fixing chronic underlying human management problems,” he said.

Although he was preparing to pop champagne corks last year in expectation of overtaking Wellington’s annual rail patronage of 11.3 million passenger trips, he is bitterly disappointed by a fall from a record 10.98 million trips in Auckland for the 12 months to April – a figure boosted by the 2011 Rugby World Cup – to little over 10 million by November.

 

That would be correct from the Councillor; looking at the 2012 rail patronage statistics from August you can see a levelling off of rail patronage growth before a noticeable drop start occurring in the last quarter  of 2012 – to the point one could say it is ‘back sliding.’ I can go into a thesis on the back-sliding of the rail patronage but that would be extremely counter-productive to the situation and rather not needed! However again, Councillor Lee has the point with rail patronage – especially the parts in bold.

 

And I agree with Councillor Mike Lee’s assessment on the EMU’s not being the magic bullet for our rail ills before us. Sure they might go a small distance for the rail system but not the patronage rocket as the mayor might expect.

There is still a lot more work to be done on the existing rail infrastructure (commentary being covered in the Rail Efficiency Program series) and on the operation side (timetables, service runs, integration with bus services, fares, etc.). These improvements need to be done before the CRL if we plan to reinstall any confidence back into the Auckland public with our rail network , otherwise the CRL will suffer the same confidence crisis as the existing infrastructure does now.

 

My previous post: TO BETTER (AUCKLAND’S) TRANSPORT had a brief recap on the Rail Efficiency Program and an embed from America on the value of investing in “current” infrastructure before going head first into new infrastructure. I recommend strongly reading the “The Virtues of Investing in Transportation” By LAURA D’ANDREA TYSON as it is a very good example on what we should be doing first before embarking on Mayoral Flights of Fancy… (the idea is not to make The Rail Fallacy come true)

 

While I have my Regional Public Transport Plan hearing in front of Auckland Transport next month, I might get a bit proactive now and restart lobbying the Rail Efficiency Program before the elections kick in in September/October.

Seems I will have my work cut out this year – that is for sure.

So light at the end of the tunnel? Yes but not quite a close as the mayor might think  – just yet

 

BEN ROSS : AUCKLAND

Shining The Light – To a Better Papakura (OUR home)
AND
To a Better Auckland – (OUR City)

Auckland 2013: YOUR CITY – YOUR CALL

2013 – #3

·

Who will Be the Next Mayor or Councillor

 

Another blog  ran a post on who will be mayor and who will be our councillors that make up the next Auckland Council after we post our ballots next year for the Local Government Elections.

 

I was searching through my posts from this year and found past commentary on my take of the Local Government Elections next year and found that; “yep – we are still heading down that path.”

 

So for a recap on 2013, I shall link my 2013 articles here as an easy reference for your holiday thinking:

  1. 2013

  2. 2013 – PART TWO

  3. 2013 – YOUR CITY – YOUR CALL! # INTRO #

  4. 2013 – YOUR CITY – YOUR CALL! #1

  5. 2013 – YOUR CITY – YOUR CALL! #2

  6. 2013 – YOUR CITY – YOUR CALL! #3

  7. 2013 – YOUR CITY – YOUR CALL! #4

 

Quite comprehensive isn’t it? And the coverage of 2013 – Your City – Your Call will start in earnest next month especially as I ramp up my campaign for Papakura Local Board next year.

 

And oh, Communities and Residents (C&R) must be have a strategy session over the break if they want to achieve that 6-seat swing in Council to regain control…

 

Fun times ahead for all – indeed 😮

 

LGOIMA Request Out – Manukau Car Park

·

Local Government Official Information and Meetings Act Request on Manukau Public Car Park is Out

 

 

Recently I had filed a Local Government Official Information and Meetings Act request to Auckland Council over the business case for the now Auckland Transport owned and operated Manukau City Centre Public Car Parking Building:

Time for a Local Government Official Information and Meetings Act Request

 

It is time to file another Local Government Official Information and Meetings Act request to the Auckland Council. This time the LGOIMA request will be on the recently opened Auckland Transport public car park building in Manukau which I reported on this morning. The request I will be filing will be for the originalbusiness case presented to the former Manukau City Council (under Mayor Len Brown) on this $14m building before it was carried over as a legacy project by today’s Auckland Council.

I am curious to what the business case was for this parking building in trying to understand why the former Manukau City Council went ahead with this project and possibly why Auckland Council did not stop it.

I’ll be keeping the readers up to date on the request – whether it is accepted or rejected by Council officials.

But in any case it is time to take a peek and what was the methodology behind the construction of this parking building in Manukau City Centre! 

 

And so the information requested has come in today and is posted (as four attachments) below.

 

 

This is the revised version

 

 

 

 

Now I am still reading the documents, but on first glance I think we have just been sold down the road initially with this building if we do not get any more high density development around Manukau soon (the Manukau South Rail Link adds another dynamic to the mix as well).

 

However check this out from AT’s website in the Ronwood Avenue Parking Building:

Ronwood Avenue car park

Last reviewed: 10/12/2012 11:55 a.m.

Car park location: Corner Ronwood and Davies Avenue, Manukau  – entrance from Ronwood Avenue

Parking description:  Multi-storey parking facility with a Vehicle Height Clearance of 2.1m. Eight levels with 676 spaces.

Car park features:

  • System for quick and easy parking (space availability signage by level)
  • Well lit
  • Clean and tidy
  • CCTV cameras that link through to a central control room monitored by security personnel.

 

Contact us about this car parking facility, or if you require immediate assistance in the car park building, press the blue “assistance” button located on the payment machines.

Hours  |   Tariffs  |  Lease Parking  |  Debit Card  |   Parking Vouchers  |   Ways to Pay  |

Normal operating hours 

​Day of the week ​Opens ​Closes
Monday to Friday 6.00am​ ​9.00pm
​Saturdays, Sundays and public holidays ​Closed ​

Note: Customers can park their cars in the building for 24 hours or longer, but can only exit before the last exit or opening times. See Other Parking rates to work out the cost of leaving your car overnight. For example, should you park your car in the building after 5pm on Friday night, and remove it on Monday morning at 6am, you will pay the $5 evening rate for each night it is in the building ($15 in total).

 

Tariffs

The following tariffs are a guideline only and subject to change. Refer to the schedule of fees at the car park entry.

Casual parking (Monday – Friday)

​Casual parking ​ ​ ​
0 – 1 hour​ ​$1 1 – 2 hours $2.00
2 – 3 hours $3.00 3 – 4 hours $4.00
4 – 5 hours $5.00 Max daily rate​ $6.00
* Lost ticket fee​ ​$40.00 ​ ​

* If customer loses their parking ticket, an instant $40.00 fee will be charged to be released from the car park.

 

Other Parking

Other parking​ ​Tariff ​Times & Conditions
Early bird parking​ $4.00​ Weekdays only

Enter and pay before 9.30am

Availability during this time is on a first come basis until full​

Levels 1 and 2 only
Evening rate​ $5.00​ Enter after 5.00pm – valid until 6.00am (following morning)

One entry, one exit

Pay at the machine​
​Lease Parking

Monthly lease deals (incl. GST)

See application forms for lease parking

 

 

 

 

 

 

 

 

 

 

 

 

 

 ​Concession

$150.00

 Level 3

No reserved allocated space -“first come – first served”
Global concession

$360.00​

 ​
Reserved allocated (undercover)

$250.00

 Level G​
Reserved allocated (external)

$160.00

 Level G​
Reserved unallocated

$200.00​

 Level 4
Debit card​ Coded for denominations $20.00 to $200.00.

Rechargeable.​

 Contact us for more information
​Parking vouchers See casual rates above Available in 1,2,3 hour; half or full day periods, parking vouchers are used at the pay machine together with the entry ticket.

Request via fax or contact us ​
​Ways to pay Automatic payment machines can take Visa, Mastercard, Diners card and EFTPOS payments, as well as cash.

Help is only a button push away if required.

 ​

 

* If customer loses their parking ticket, an instant $40.00 fee will be charged to be released from the car park.

 

 

So what methodology was used? Love to seriously know

And I would really love to know how the diminished operating hours and parking tariffs compared to the original and revised Business Case studies are meant to assist in paying off the building as well as building a “sustainable” positive cash flow for Auckland Transport and Auckland Council. Now remember the parking building’s parking tariffs have already been slashed to these current levels to match or even underpin the All Day Park and Display street parking around Manukau. Even then that has not enticed people off the street and into the building (and it wouldn’t for me either).

I also have to ask, it is packed at Westfield Manukau Mall with Christmas shoppers and will be this weekend. Have AT even thought of opening the building this weekend to catch the overflow – you know a win-win for AT and Westfield? Probably not. So while you the shopper go round and around looking for a park, you have a perfectly empty dead parking building just sitting there – NICE ONE AUCKLAND TRANSPORT!

 

Why does Cabbage Boat come to mind here folks.

 

More in this business case later.