Yes I am Talking to You
Yesterday I posted about the 2011 and 2012 rail patronage statistics coming through via a Local Government Official Information and Meetings Act request. In the same post down at the bottom a “direct” message was also written “to” Auckland Transport.
I am going to repost the message to AT here after the “irony” alarms were set off this morning in Twitter. No sooner than I had tweeted that: “Awaits to see if anyone from
@AkTransportBlog has another “moment” on the buses or trains this morning #whyohwhy #basicsfirst” – a comment came up from one of their regular readers saying: “My 8:05am 839 outbound Shore bus started 13min late due to Transpower & @AklTransport closing Fanshawe bus lane. You closed the wrong lane!”
Face-palm right there. Last I checked the Transpower works on Franshawe Street continue until March when “March-Madness” occurs (that being schools, universities and all businesses are back and transport systems face a large surge). So if problems are coming up now down at Franshawe then Lord help those in February and March if it does go to custard down there.
So here it is again – my message to Auckland Transport
I am not your enemy and I don’t want to be your enemy.
Your goal is the same as my goal (I think after a head scratch) and that is: to build and maintain (and this includes in the customer service satisfaction and confidence in using our public transport) a world-class public transport system that is: easy to access, easy to use, easy to understand, and most of all it is affordable to all – for our most liveable City.
However something has gone horribly wrong your direction and we are now seeing a sustained and systemic patronage slip in our rail network – a backbone (but not the sole back bone) to keeping the citizens and visitors of this city moving. I have no interest in attacking you Auckland Transport as that is counter-productive.
But your experiences that I have had with you both good but more hostility does not (and with absolute respect) leave me with much confidence in you nor your abilities in achieving the goal – it just simply does not. What is not also helping in my confidence towards you is the feedback I hear from infrequent and frequent passengers – customers of Auckland Transport on the public transport system which I am sorry as much as I want positives, I only see overtly negative feedback on experiences.
Your goal is my goal and all I want to do – am trying to do is as a ratepayer (your master, your employer – not the other way around) is “do my bit in” making our transport system better. Whether that be through praise in what you do right, constructive criticism to overcome the weaknesses, or offer alternatives and ideas others might not have thought of in getting our transport system moving forwards – not backwards as we are seeing; this is my way in doing my part in achieving the goal so that our transport system is: easy to access, easy to use, easy to understand, and most of all it is affordable to all – for our most Liveable City.
You would have now doubt read my “FIRST STEP IN IMPROVING AUCKLAND’S PUBLIC TRANSPORT” post that sums up the current feelings towards you – Auckland Transport on the customer service and experience of the current system; and if you haven’t then I recommend strongly in reading it.
So what say you Auckland Transport – I am pitching with everything I have (skills, experience, knowledge, ideas, and pure passion and enthusiasm (my former co-workers can vouch for those two) to you – to make our transport system a better place in partnership with you. You know where to find me, you know where to contact me.
I await your reply.