Apologies not enough

Update:

I just saw this now:

……………………….

Last week was an atrocious week on the Auckland passenger rail network with constant delays and cancellations especially on the Western and Manukau Lines (so both diesel and electric trains affected). To make matters worse the lack of information whether it be Twitter, text messages, or announcements on trains and stations were lacking.

It resulted in Auckland Transport apologising to the public although I wonder how far that apology went.

Cue this week and we are having the exact same problems again but this time on all Lines.

So what is Auckland Transport going to do?

Apologise again or take some meaningful action against Transdev Auckland that runs the passenger rail road?

Because the actions of a select few (mainly the Transdev Control Room and its managers that oversee it) will affect the many’s confidence in using the rail system.

And I am sure the Mayor, Auckland Council, and Auckland Transport do not want confidence in the rail system to fall resulting in losses in that hard-earned patronage just before the City Rail Link construction starts this year!

So then AT, we going to take some action against Transdev to get their performance up to scratch or you willing to risk the confidence of those rail passengers?