AT causing induced Fare Evasion on its own accord?
We have heard much about Auckland Transport cracking down on Fare Evasion on our rail system, with Veolia Ticket Inspectors hard out on the trail trying to enforce what can be only described as a hopeless situation. Hopeless because in my opinion Auckland Transport is inducing actual Fare Evasion due to it’s beyond lacklustre technical support systems for both AT-HOP and the Rail Ticket Machines.
How?
This example in Papatoetoe today which I hear (the example) is quite common through feedback via Facebook and emails.
I caught the train from Papatoetoe and headed in to Britomart, repeating the exercise for the trip home. I have an AT-HOP card so I tag on and off and will top up either at home or a rail ticket machine if possible.
While waiting for the train at Papatoetoe I noticed people could not use any cash (even correct change) to get a paper ticket to head into town. The machine had no change and the coin slot was jammed meaning unless you had EFTPOS like I did (I topped up on the machine) you were pretty well stuffed in getting a ticket.
If you were getting off at Britomart or Newmarket you could still pay your fare, get off anywhere else and hello no ticket – a freebie for you.
So I sent a tweet to Auckland Transport alerting them to the machine basically down:
@AklTransport Rail ticket machine @ papatoetoe not accepting cash at all even correct change
That was sent about 10:10am today
I get back to Papatoetoe around 3:15pm today and the machine was still with no change and not taking coins. And no reply from AT either…
Come on Auckland Transport – where is your support services to keep these machines fully functional so good citizens can get their tickets? FIVE HOURS and no technician when the support for an “urgent” problem such as this is meant to be TWO HOURS in turn around (getting it fixed)!
Knowing my luck and I should go check it tomorrow the machine will still be down at 9:30am tomorrow morning after the morning peak!
So fare evasion? Yep – induced by Auckland Transport rather than the rail patrons themselves due to lack tech support services on the rail ticket machines.
Do people out there know of any other rail ticket machines constantly down and if so how long before they are back up again.
Leave your comments below (AT do keep an eye on this)…