Tag: public transport system

An Integrated Ticket System that is Ahead of Time and Budget

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Sydney Public Transport Integrated Ticketing System Progressing Well

(Better than Auckland and Melbourne too)

 

We know the AT-HOP integrated ticketing scheme roll out by Auckland Transport for our public transport system has not been flash hot with delays and issues for the buses (trains and ferries when rather well). However, in Sydney their Opal public transport integrated ticketing scheme roll out is going surprisingly well and apparently ahead on time.

From Sydney Morning Herald:

Opal card use to be extended next week

Date
January 23, 2014 – 2:37PM

Transport Reporter

About half of all Sydney train passengers will be able to use Opal cards by the end of next week.

Transport Minister Gladys Berejiklian said on Thursday that the distribution of the public transport smartcard system is ahead of schedule.

From Friday, January 31, the Opal will be available at train stations between Strathfield and Redfern, Strathfield and Hornsby, Chatswood and Wyong, and on the Epping to Chatswood line.

Announcing the latest stage of the $1.2 billion ticketing system at Strathfield Station, Premier Barry O’Farrell and Ms Berejiklian said the government was on track to ensure the card could be used on all trains, buses and ferries by the end of the year. The light rail will be added next year.

“We are slightly ahead of schedule,” Ms Berejiklian said, “but I say that without being complacent.

“If you look at the way other cities around the world and around Australia have implemented integrated ticketing, it hasn’t gone without problems. It hasn’t gone without glitches,” she said.

“Even though we’ve had great success to date, we will never be complacent.”

The Opal is already available on the eastern suburbs line to Bondi Junction, on the city circle line and on the north shore line to Chatswood, all Sydney Ferries, and two bus routes.

But the take-up of the card has been fairly slow. Some public transport users have been put off by the relative cost of paying with the card, which can be more expensive than using a monthly or quarterly ticket.

Others have been waiting for it to be extended to more train stations and buses.

Read more: http://www.smh.com.au/nsw/opal-card-use-to-be-extended-next-week-20140123-31atu.html#ixzz2rByd0PaX

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Well done New South Wales State Government and Sydney city. But where Auckland will have an advantage (eventually) is on integrated fares something Sydney does not seem to be doing.

Continuing from the SMH article:

Experts have criticised the decision to continue to charge people different fares when they change from one mode of transport to another. But Ms Berejiklian said she did not think users of different types of transport should subsidise the other.

“We don’t think it’s fair that people who catch trains and buses should be subsidising people who catch ferries,” she said.

“Every mode of transport costs a different amount for the government to provide, and we want to make sure it’s an open and fair system.”

About 45,000 Opal cards have been registered, and the government has not yet said when it will stop selling paper tickets.

Mr O’Farrell said queuing for a ticket would be a thing of the past. “This is particularly great news for customers on the central coast,” he said.

Read more: http://www.smh.com.au/nsw/opal-card-use-to-be-extended-next-week-20140123-31atu.html#ixzz2rBzR2iw7

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None the less next time I go to Sydney on holiday I’ll try out Opal and see how it goes (last time I used the old paper ticket system and that was not that bad – especially compared to our train paper tickets for the rail network here in Auckland).

 

Sydney Heavy Rail Ticket - Airport Line
Sydney Heavy Rail Ticket – Airport Line

 

Consultation Begins on Southern Auckland P/T Network

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Get Your Feedback In

 

Yesterday Auckland Transport kicked off the consultation round on the Southern Auckland public transport network. We have until early August to “review” what is proposed and submit our feedback for AT’s consideration.

You can check the website dedicated to this over here: “New Public Transport Network”

Emphasis is placed on the following steps before you fill in that submission form:

New Network Southern Consultation

Consultation is open on the New Network for South Auckland from 19 June to 4pm, Friday 2 August 2013.

To find out about the proposed changes and have your say we suggest you follow these three steps:

Step 1: Watch the video if you haven’t already, to understand how the New Network will transform Auckland’s public transport system.

Step 2: See the maps, and read the overview of the New Network for South Auckland in more detail, to learn about how the New Network will affect you.

Step 3: Have your say by completing the online feedback form, or come along to an open day.

If you are visually impaired or need assistance to complete the feedback form due to a disability, call our contact centre on 09 366 6400 and a call centre staff can complete the form on your behalf.

Download a consultation brochure in a language of your choice.

Read a consultation brochure in an accessible format.

Follow us on Twitter.

Register to receive email updates about the New Network.

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Source – Auckland Transport

I notice AT have gone quite the length to communicate across as many mediums and in many languages as possible. I suppose that is owing to the diversity of those who live in South. So credit to Auckland Transport for their actual genuine attempt in reaching out across the spectrum in their communication – well done (and finally).

 

I have gone through the maps already and will be forming up my feedback soon. I notice the off-peak frequencies for the connector and especially the Local Services are a bit of a disappointment. A disappointment if the frequencies drop right back to hourly which does no one any good and continues to force car use unnecessarily. So AT has a bit of work to do in that department before the entire thing is finalised…

 

So what are your thoughts on the proposed network for the South? Comments welcome below.

 

The Issue with Auckland Rail

· 1 Comment ·

Advancing a Good System to a First Class System

 

Note: It has been brought to my attention that BR:AKL focuses heavy on rail in public transport commentary. That would be true having worked in the industry (passenger metro rail). However the lines are “open” for a bus “person” to contribute to the blog, contact me at view.of.auckland@gmail.com

 

After watching some proverbial spankings being handed out (mainly one way) after WO’s Rail Patronage post, I sifted through the comments and plucked out a common trend that came from the comments. Now I conveyed these comments to an academic and he told me we do (which I know) have an anomaly in our public transport system that gives rise to the common trend. Now how this ties in with Good System and First Class System is a good question. The answer is it “does” because while we have a “good” basic passenger metro rail system in position, this anomaly which is caused by ideology (and nothing else) causes people to lose confidence in the rail system – thus further investment into turning a good system into a first class system.

Now with Auckland Council and Auckland Transport releasing the notification for the City Rail Link; this is where confidence building in the existing good system needs to happen if we wish to advance to a first class system.

 

So where is this confidence loss happening with our Good System (and also the reason why someone got a proverbial spanking that night). Well I summed up that loss with the current situation:

In short thanks to a recent ticketing change this is the situation if you want to take your family to say Santa Parade

2 Adults, 3 kids from Papakura to Britomart and back again

Cost by rail (if you did not get the inaccessible Family Pass before you travel): $53.30

Cost by car (including gas, parking and everything else) around $25 (parking sucked up most of that cost)

https://voakl.net/2012/11/23/ge…

So those here arguing on cost grounds – yep can understand your reasoning.

And for an example I have a meeting in Henderson today. So from Papakura to Henderson these are my costs:

Rail: Time to Henderson (and taking into account a transfer at Newmarket): Departs Papakura at 11:25am, arrives at Henderson (after transfer at Newmarket) at 1:07pm (I have to wait at Newmarket for the transfer is 23 mins) – so total travel time is 1:44 hours. Cost one way is $12.40 + $1 in gas as I would drive the Papakura Station park and ride.

To do this back to Papakura: Cost is the same so $12.40 + $1. As for travel time: Leaves Henderson at 3:45pm and will arrive in Papakura at 5:14pm (this includes a 9 minute wait at Newmarket while transferring trains) – so total travel time of 1:31 hours

Total cost for rail is $26.80. Travel time total: Varies each way but total time is 3:15hours

Car: Using State Highway 20 – 80km there and back. Parking: Free. Fuel at 14km/l =5.71l. 5.71/l at $1.959/l for 91 = $13 (take into account some low-speed and idling). Travel Time: 42 minutes each way. Maintenance and other car costs (WoF, Rego) $2.

Total for car is $15 (for all travel) at a travel time of 42mins one way (1:26 total)

So on crude terms it costs and takes me double to go by train to where I need get to (and out of luck I live near a station and my place of meeting is AT HQ right on Henderson station) compared to by car. So yeah I can see major issues here folks

 

Double time by train, around 1.75x the cost; and this I have not even included the time to drive to and from the Papakura Station Park and Ride and waiting time I might face at both Papakura and Henderson stations for the train.

And this was the trend that kept coming up and up again constantly (there were others but one step at a time) when the mention of rail patronage slippage happened. Usually it would be the other way around with a well-greased mass-transit system in time and cost however, ideology which has set the current policy leading to the current situation we have here in Auckland is currently in the way and not doing confidence building any favours right now.

 

Now in fairness to the rail system as a stand-alone (the infrastructure and operations currently in place (not I did not say fares or customer service) is basic but good. It has for the most part since 2003 when Britomart opened and with the current Project DART work happening carried out its basic purpose and function despite all sorts of problems. This is apparent with the back to back patronage growth month upon month, year upon year until the July 2012 peak to which afterwards we have now started seeing this prolonged slip. The current system is good because it has the three basic foundation backbones (The Southern, Eastern and Western Lines) with two spur lines (Onehunga and Manukau Lines) that allow for straight forward investment and expansion of the network into new areas of Auckland (The City Rail Link, The Airport Line, The North Shore Line, The Botany Line and The South West Line) without much difficulty (as you would get starting an entirely new system from scratch).

 

So we have a good system, and it can and will be a first class system. That will require investment as we know and are seeing coming through the pipeline and as I have noted which on the infrastructure side will bring our good basic system into a First Class Comprehensive System.

However “The Issue With Rail” still is apparent and is knocking confidence around with the current good system and getting investment for the First Class System.

 

Now that issue I mentioned above can basically be only dealt with by Central Government changing its mindset and ideological hell-bent. Once that bent is removed then confidence (through P/T being actually cheaper and relatively more easy to move around than the car) can be restored along with enabling our good system to become First Class System

 

For more on BR:AKL and the push for a fully integrated and comprehensive transport system that includes private and public transport – search this blog or ask me a question in the comments below.

 

A Direct Message to Auckland Transport

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Yes I am Talking to You

 

Yesterday I posted about the 2011 and 2012 rail patronage statistics coming through via a Local Government Official Information and Meetings Act request. In the same post down at the bottom a “direct” message was also written “to” Auckland Transport.

 

I am going to repost the message to AT here after the “irony” alarms were set off this morning in Twitter. No sooner than I had tweeted that: “Awaits to see if anyone from @AkTransportBlog has another “moment” on the buses or trains this morning #whyohwhy #basicsfirst” – a comment came up from one of their regular readers saying: “My 8:05am 839 outbound Shore bus started 13min late due to Transpower & @AklTransport closing Fanshawe bus lane. You closed the wrong lane!”

Face-palm right there. Last I checked the Transpower works on Franshawe Street continue until March when “March-Madness” occurs (that being schools, universities and all businesses are back and transport systems face a large surge). So if problems are coming up now down at Franshawe then Lord help those in February and March if it does go to custard down there.

 

So here it is again – my message to Auckland Transport

 

I am not your enemy and I don’t want to be your enemy.

Your goal is the same as my goal (I think after a head scratch) and that is: to build and maintain (and this includes in the customer service satisfaction and confidence in using our public transport) a world-class public transport system that is: easy to access, easy to use, easy to understand, and most of all it is affordable to all – for our most liveable City.

However something has gone horribly wrong your direction and we are now seeing a sustained and systemic patronage slip in our rail network – a backbone (but not the sole back bone) to keeping the citizens and visitors of this city moving. I have no interest in attacking you Auckland Transport as that is counter-productive.

But your experiences that I have had with you both good but more hostility does not (and with absolute respect) leave me with much confidence in you nor your abilities in achieving the goal – it just simply does not. What is not also helping in my confidence towards you is the feedback I hear from infrequent and frequent passengers – customers of Auckland Transport on the public transport system which I am sorry as much as I want positives, I only see overtly negative feedback on experiences.

Your goal is my goal and all I want to do – am trying to do is as a ratepayer (your master, your employer – not the other way around) is “do my bit in” making our transport system better. Whether that be through praise in what you do right, constructive criticism to overcome the weaknesses, or offer alternatives and ideas others might not have thought of in getting our transport system moving forwards – not backwards as we are seeing; this is my way in doing my part in achieving the goal so that our transport system  is: easy to access, easy to use, easy to understand, and most of all it is affordable to all – for our most Liveable City.

You would have now doubt read my “FIRST STEP IN IMPROVING AUCKLAND’S PUBLIC TRANSPORT” post that sums up the current feelings towards you – Auckland Transport on the customer service and experience of the current system; and if you haven’t then I recommend strongly in reading it.

So what say you Auckland Transport – I am pitching with everything I have (skills, experience, knowledge, ideas, and pure passion and enthusiasm (my former co-workers can vouch for those two) to you – to make our transport system a better place in partnership with you. You know where to find me, you know where to contact me.

I await your reply. 

 

-Message End-