AT-HOP Grumbles

Rail Users Grumbling About AT-HOP

 

On Stuff BR:AKL has Raised Before

 

I picked up two particular articles rather late last night (while watching Elementary on Prime) in regards to AT-HOP both the NZ Herald. The first article from the NZ Herald was on the moving of the rail “penalty fare” from $10.30 to $20 next month:

From the NZ Herald:

Fresh fee rise targets rail cheats

By Mathew Dearnaley 5:30 AM Wednesday Feb 27, 2013

Auckland Transport intends doubling – for a second time in just over two months – its penalty fare for rail users caught without a valid ticket or tagged-on Hop card.

Its decision to impose the new fare of $20 from March 17 follows continuing wide-spread fare evasion, despite an increase of an initial penalty of $5.04c just last month to $10.30c now.

The penalty will also apply to passengers who tag on with their Hop cards before boarding trains but forget to tag off after reaching their destinations.

It comes ahead of a law change which Auckland Transport hopes the Government will pass by September to give ticket inspectors powers which they now lack – to fine fare evaders believed to be costing ratepayers and taxpayers up to $3 million a year in lost rail revenue.

Mr Edmonds also revealed that an investigation had begun into why “a steady 40 per cent” of passengers were still buying paper tickets, rather than using Hop cards, which offer discounts of at least 10 per cent on cash fares.

Although rail patronage picked up slightly in January a rolling annual total of 10,068,070 passenger trips was more than 800,000 lower than for the previous 12 months.

Auckland Transport expects to finish the financial year on June 30 almost two million rail trips short of the 12,376,000 it promised the council in a statement of corporate intent.

Yep, already covered most of that here at BR:AKL with my last two particular posts on this being: “FARE EVASION – Fare Evasion in Melbourne: Lesson for Auckland?ANDFARE RISE ON AUCKLAND RAIL? – Update on Auckland Transport and Possible Rail Fare Movements

 

To kick off the debate at the Herald on AT-HOP the Herald ran this:

Is the HOP rail card system working well?

Auckland Transport intends doubling – for a second time in just over two months – its penalty fare for rail users caught without a valid ticket or tagged-on Hop card.

Its decision to impose the new fare of $20 from March 17 follows continuing wide-spread fare evasion, despite an increase of an initial penalty of $5.04c just last month to $10.30c now. The penalty will also apply to passengers who tag on with their Hop cards before boarding trains but forget to tag off after reaching their destinations.

It comes ahead of a law change which Auckland Transport hopes the Government will pass by September to give ticket inspectors powers which they now lack – to fine fare evaders believed to be costing ratepayers and taxpayers up to $3 million a year in lost rail revenue.

Although rail patronage picked up slightly in January a rolling annual total of 10,068,070 passenger trips was more than 800,000 lower than for the previous 12 months.

Is HOP rail card system working well? Here is the latest selection of Your Views

 

The comments in that Herald piece were particular negative although there were a few positive comments (I would comment positively as I have no issue when using my AT-HOP card personally, everything else is a different matter from knowledge of the system) and by the looks of it a couple of Council or Auckland Transport bureaucrats astro-turfing.

 

BR:AKL has covered Auckland’s integrated ticketing system since the blog was founded and looking back over the posts over the last year the story is rather a sad on in the reality of our flawed system. Alternatives and ideas have been posted countless times to get a more efficient system – to which looking at the comments in the Herald would seem to back that up however; when you see this: “Mr Edmonds also revealed that an investigation had begun into why “a steady 40 per cent” of passengers were still buying paper tickets, rather than using Hop cards, which offer discounts of at least 10 per cent on cash fares.” (Mr Edmonds is the Number 3 on the AT Board behind the Chair and CEO) you know Auckland Transport has an extremely long way to go before the basics of AT-HOP even work efficiently and correctly.

 

I will leave the comment box open for a month for readers to air their views and recommendation on AT-HOP below. If you are first time commenter your comments are held in moderation until I approve them (more for spam than anything else). Just remember when you comment don’t forget to be respectful please.

Yes the sole machine was out of order, however tech support had been notified 10mins earlier
Yes the sole machine was out of order, however tech support had been notified 10mins earlier
Advertisements